Location
This luxury hotel is located in one of the busiest districts, Dubai Marina right next to the Dubai Media City and opposite Le Meridien Mina Seyahi. Dubai International Airport is approximately 10 km from the hotel.
Facilities
The hotel features 299 accommodation units. A lobby and a reception are available to guests. A lift can be used to access the upper floors. Services and facilities at the hotel include a safe, wireless internet access, a restaurant, a bar and a business centre. Guests arriving in their own vehicles can park in the car park. A shuttle service is offered.
Rooms
All rooms feature air conditioning, a kitchen and a bathroom. The accommodation units each feature separate bedrooms. A safe and a minibar also feature. Features include a fridge, a microwave, tea and coffee making equipment and a dishwasher. In addition, there is a washing machine and an ironing set. Additional features, including a telephone, a TV, a radio and a DVD player, contribute to a great stay. In each of the bathrooms, guests will find a shower, a bathtub and a hairdryer.
Sports/Entertainment
Both an indoor and an outdoor pool are available for swimming. The hot tub offers revitalisation. Variety is offered by the range of sports and leisure options available at the hotel, including golf, a gym, a spa, a sauna and a steam bath.
Meals
Breakfast is bookable as a board option.
Payment
The following credit cards are accepted at the hotel: VISA and MasterCard.
For Restaurant and Coffee Shop
1 Staff: same rules as hotel FOH
2 Minimum distance of 2m between tables
3 Walk-ins only allowed if minimal operating capacity not reached & if meeting minimum social distancing requirements
4 Fixed seating times for dining (discretion to be given to manage operating costs efficiently in-line with demand)
5 Take away actively encouraged including in-room dining- contactless deliveries and payments
6 Regular service buffets are not allowed (e.g. breakfast, brunch, lunch, dinner)
Screening:
* Hotel entrances to have contactless screening for guests, visitors & contractors based on DMHS guidelines
Lobby Rules (Guest):
* Only customers/guest with booking confirmations or online pre-paid are allowed and must wear mask at all times
* 1 person per 4 sqm max allowed capacity (including family)
* F & B services in lobby to follow DMHS guidelines (refer to guidelines for re-opening of restaurant)
* In-house security to monitor capacity restrictions (applies to all hotel services & areas referenced in the document)
Check-In and Check-Out:
* Mandatory health declaration form to be filled/provided by guest (only covid-19 specific declaration) and data privacy should be maintained.
* Queuing of customers to follow social distancing guidelines announced by DMHS for check ins and check outs.
* Online check-in/check-out or in room check outs recommended where hotels have ecommerce capabilities
* Minimum 24 hrs. between check outs and check ins for each room & minimum 72 hrs. if room was occupied by a suspected case or front line staff (e.g. Doctors, Nurses, Security etc.) to enable sterilization (refer to key notes 1)
Elevators:
* 30% passengers capacity maintained per elevators
SOP's:
* To be devised & approved in-line with DMHS requirements for staff, customers, tenants & contractors, (incl. RACI matrix) covering hygiene requirements for all activities including loading bays & BOH
Frequent sanitization: refer to keynote 2
* All lobby areas & toilets in line with DMHS guidelines (minimum ones every hour or after every use)
A dedicated Hygiene Manager
* Assigned for each property to ensure compliance to all DMHS guidelines and SOP's (issued by hotels).
Dedicated isolation zones
* To be provided by Hotels in line with DM HS guidelines for suspected cases identified as part of screening process.
